Members and Exchanges terms

Pearly Grey Ocean Club Terms and Conditions for Members

Your purchase contract is with Pearly Grey Ocean Club and the general terms and conditions are as follows.

Booking and Arrival procedure

Full payment must be made at the time of booking. We accept payment by Visa or MasterCard credit/debit cards. Once your booking has been successfully completed, a booking confirmation will be issued in respect of each room booked and sent to the email address provided. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your passport and a valid bank card (VISA or MASTERCARD) as a guarantee for any extra charges or breakages that may occur during your stay. The ‘Guest’ named in the Booking Confirmation must be the person staying at Pearly Grey otherwise we reserve the right to cancel the booking and refuse check in.

Check-in and Check-out

Check-in The official check in at Pearly Grey is from 16:00PM if you arrive to our resort earlier than this we do not guarantee your apartment will be ready for you to occupy. Non arrival – Booked rooms will be held for check-in until 11.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and Pearly Grey shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking. It is your responsibility to provide us with a confirmation if you will arrive later than scheduled Check-out Our check out time is 10:00am where you will be provided with a luggage room to store your belongings until your departure. You use the Hotel luggage storage facilities at your own risk. Pearly Grey will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage.

Cancellations

Payments made for bookings (including Add-Ons) are non-refundable. Any cancellation made less than three (3) full days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.

Room Rates

Room rates are confirmed to you upon the reservation request. Beverages & meals consumed in our restaurants and add-ons (safe, WIFI, towel rental, gymnasium, guest services etc.) are not included. Also if you require having any additional nights either side of your stay a supplement charge will be added. Room rates and details are correct at the time of publication and are subject to change without notice.

Pearly Grey Hotels room categories & occupancy

  • Studio apartment:  Maximum occupancy is 2 adults
  • One bedroom apartment (with sofa bed): Maximum occupancy is 4 adults and or children (two sleeping in the lounge area.
  • Two bedroom apartments (with sofa bed): Maximum occupancy is a total of 6 adults and or children (two sleeping in the lounge area).
Subject to availability the request of single/double beds and bath tubs or shower can be requested but not guaranteed. This is to be requested upon making the reservation with our booking agents. All our rooms come equipped with full self service kitchens, Television, hairdryers, iron and ironing boards, ceiling fan. There are optional amenities which can be purchased as Add-Ons. For more information please contact your booking agent prior to arrival or the reception during your stay. The following amenities are not available in our rooms:
  • Room service,
  • Radio – music system
  • Air-conditioning
  • Dishwasher
  • Laundry facilities
Pearly Grey practices a strict NO SMOKING policy inside your apartment. Failure to comply with this policy entitles us charge a supplement cleaning charge. We also do not allow pets or animals on our resort.

Restrictions

Pearly Grey reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of Pearly Grey, without any compensation and/or any reimbursement to you.

Privacy & Data Protection

Pearly Grey will retain all personal information you provide during booking. By making a booking with us or using the Pearly grey Website, you consent to our use and/or disclosure of your personal details to our hotel. Pearly Grey may, in our sole and absolute discretion, deem necessary for the following purposes:
  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers. Please advise us if you do not require these services of communication.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Disclaimer

While we will make every effort to ensure that the information on the Pearly Grey Website is accurate and published in good faith. Pearly Grey does not warrant or represent the accuracy of the information displayed.

Conflict between English Text and Other Language Text

If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.