FAQs (Frequently asked questions)

General related FAQ

Can we stay late in our apartment?
Yes, depending on availability, we can offer you to stay in your same apartment or another one. We have different rates until 15h00 and until 24h00. We also have daily rates should your flight be in early the following morning after your check out day. You need to consult reception on availability.

To whom can I address my special request to prior to my arrival, i.e., cot, flowers, extra pillows, etc?
All requests can be directed to Gemma at gemma@pearlygrey.com or reception@pearlygrey.com

Do we offer you a welcome pack on arrival?
For all late arrivals after 20h00 we offer a welcome pack that consists of individual milk servings, mineral water, coffee, sugar and tea sachets and some biscuits  

Do we need to bring our own beach towels, bath towels and sheets?
No need to, we supply pool towels at €2/person/week. Bath towels and all bed linen are provided for you already in the apartments.

Is there a shuttle service to take us to the markets, Los Cristianos and to Los Americas?
We do not have regular, organised shuttle service. We recommend taking the local bus or taxi.  Please see reception for bus information

Is a deposit requested on arrival?
Yes, a credit card number is required for all guests. This is to cover any breakages or unpaid bills

Where is the local bus stop?
We have one bus stop in the village.  You will find it by walking up the road, continue past Netto Supermarket, Beckham’s Bar, the bank (Banca March).  Then just before you reach Summerfield supermarket at the Hotel Tropical Park, you will see the bus stop on the right-hand side. If you are going to use the bus frequently during your stay, it might be worthwhile purchasing a “bono card” from the bus station in Las Americas or in a news agent.

Can we organize baby cot and high chair for our room and will there be a charge?
Yes you must contact reception prior to your arrival and we can organize this equipment to be in your room. The baby cot will be a complimentary service but the high chair will have a supplement charge of €6.00 per week

What time is the Welcome BBQ and where can we make a reservation?
The welcome BBQ is on Saturday evening at 19h30 and all bookings and payments can be made directly in the bar/restaurant on Saturday after the welcome meeting.

Do we need to rent a car?
It is advisable to rent a car as we are about 15min away from the major shopping centers, beaches and scenic routes. We have our own rent a car company with very competitive prices, see www.pgrentacar.com

Are there hair dryers and irons in the room?
Yes, in every room you will be supplied with these items

If we arrive late for our reservation booking can we alter the dates to suit our flights?
The reservation dates made through RCI are fixed, although if you do wish to arrive on our resort before the given arrival date you must contact the Reception to organize any extra nights where a supplement payment will be required, even if you do depart before the organized check-out date

Is the resort handicap friendly?
Unfortunately our apartments are not, but most of our access areas you can maneuver wheelchairs.

Is there a supermarket nearby?
Yes there is one located across the road from the resort.

How often is the apartment cleaned?
For Friday arrivals:
One week stay - your main cleaning day will be either Monday, Tuesday or Wednesday, please consult reception.
Two week stay – your apartment will also be cleaned on Saturday

For Saturday arrivals:
One week stay – your main cleaning day will be Wednesday.
Two week stay – your apartment will also be cleaned on Saturday

For Monday arrivals:
One week stay – your main cleaning day will be Thursday.
Two weeks stay – your apartment will also be cleaned on Monday

For Tuesday arrivals:
One week stay – your main cleaning day will be Saturday.
Two week stay – your apartment will also be cleaned on Tuesday.

Towels will be changed on cleaning day and twice more during the week.

How do I get my returned flight confirmed?
Contact reception for all flight confirmations.

Is there entertainment on the resort?
We offer day and night entertainment

Is reception open 24hrs?
Reception is open 24hrs

What time is check in and check out?
Check in time is at 16h00 and check out time 10h00

Are there courtesy rooms?
The resort has two courtesy rooms located on the same level as the administration offices.

Is there somewhere to store your luggage for late flights on the day of departure?
The luggage storeroom is located next to reception.

Is there a sea view from all the apartments?
Most of our apartments do have a sea view and a view of the island of La Gomera.

How far is the beach from the resort?
Closet beach is 10min from the resort.

Do the rooms have bathmats?
Bathmats are available upon request, please contact reception and we will have one sent to your apartment.

Can you provide takeaway lunches?
We can provide takeaway lunch packs for you if you are going on an excursion or to the airport, please ask in the restaurant for details.

Owner related FAQ

Why do I have to pay penalties?
Penalties are added for late receipt of payment. The penalties are added on 1st March, 1st May & 1st July.  Payment must have been received at the resort prior to the first penalty.

Has my week been rented out?
Owners are notified whenever an apartment available for rental has been rented out. Please contact the Resort for confirmation

Why are my weeks blocked with RCI?
If we do not receive your Maintenance payment your week will be blocked and cannot be banked with RCI.
You will be required to pay all outstanding monies before being given the apartment key if you arrive at the resort.

Why won’t you take credit card payments over the telephone?
We have to have written authorization and a signature for credit card payments, or alternatively, hardcopy in the form of an Online Payment.

Can you send an email with credit card payment details?
The safest way is to pay Online by visiting our website www.pearlygrey.com and filling in the form.

Why does it take several weeks to process my cheque?
During busy periods when we are receiving a lot of payments that have to be processed before banking, it can take several weeks for them to appear on your statement.

How do I know if you have received my payment?
You can telephone, email or fax the resort about two weeks after sending your payment for confirmation of receipt.

What happens if maintenance is outstanding and my week is blocked?
Your right to use your week or bank it with RCI will be blocked.  If payment is received after the start of your week, the right of use is lost.

I did not receive an invoice?
All owners know that Maintenance is due by 31st January and should contact the resort by the end of January if nothing has been received.

I did not receive the AGM pack?
These are sent out with the Invoices for the following year. Contact the avril@pearlygrey.com by the end of January if nothing has been received.